Simplify Digital

    LEGAL

    Terms of Service

    Last Updated: June 12, 2026

    1. Agreement to Terms

    These Terms of Service ("Terms") are a legally binding agreement between you and Simplify Digital ("we," "us," or "our"). By accessing or using this website, submitting your contact information, or engaging our services, you agree to these Terms. If you do not agree, do not use this site or our services.

    2. Description of Services

    Simplify Digital provides operations consulting, automation configuration, and AI-assisted workflow services to small and mid-sized businesses. We help clients improve lead generation, nurturing and follow-up, scheduling, customer communication, and related operational systems.

    Specific service engagements are governed by separate written agreements, statements of work, or proposals. Those agreements incorporate these Terms by reference.

    3. Eligibility

    To engage our services, you must:

    • Be at least 18 years old and have legal capacity to enter into contracts
    • Provide accurate and complete information
    • Comply with all applicable laws and regulations
    • Be the authorized decision-maker for your business, or have authority to bind your business

    4. SMS and Electronic Communications

    By opting in to SMS communications, you consent to receive text messages from Simplify Digital at the phone number you provide. Message types include appointment reminders, service updates, follow-up messages, and — if separately opted in — marketing communications.

    Opt-out: You may opt out at any time by replying STOP to any message, or by contacting us at hello@simplifydigital.io. We will honor opt-out requests within 10 business days. After opting out, we may send one final confirmation message.

    Message and data rates may apply depending on your mobile carrier plan.

    We and our carrier partners are not liable for delayed or undelivered messages.

    You will receive messages as needed based on your service engagement. Message frequency varies.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    For information on how we handle information collected through SMS opt-in, see our Privacy Policy at simplifydigital.io/privacy.

    5. Service Agreements and Payment

    Fees: Service fees are specified in the applicable proposal or statement of work. Buildout fees are fixed-price and invoiced as agreed. Retainer fees are billed monthly in advance.

    Payment: Invoices are due per the terms stated at time of engagement. Late payments may result in service suspension.

    Non-refundable: All fees are non-refundable except as expressly stated in a written agreement between the parties.

    Fee changes: For ongoing retainer engagements, we will provide 30 days' written notice of any fee changes.

    Cancellation: Either party may terminate a retainer engagement with 30 days' written notice. You remain responsible for fees incurred before termination.

    6. Client Responsibilities

    You are responsible for:

    • Providing accurate business information needed for service delivery
    • Granting timely access to tools, accounts, and systems required for the engagement
    • Reviewing and providing feedback on deliverables in a timely manner
    • Funding platform usage costs (e.g., messaging platform wallet balance for SMS, calls, and email sends), which are passed through at cost
    • Ensuring your use of delivered systems complies with applicable laws, including TCPA and telemarketing regulations

    Delays caused by your failure to provide access or feedback may affect delivery timelines. We are not liable for delays attributable to client non-responsiveness.

    7. Use Restrictions

    You may not:

    • Use services for illegal or unauthorized purposes
    • Violate any laws, regulations, or third-party rights
    • Interfere with or disrupt our services or systems
    • Attempt to gain unauthorized access to our systems
    • Reverse engineer or attempt to extract source code
    • Use services to compete with us or develop competing products
    • Upload malicious code or engage in harmful activities
    • Violate any applicable anti-spam or marketing laws

    8. Intellectual Property

    Our work product: Deliverables created specifically for you — configured workflows, automations, scripts, and documentation — are yours upon full payment of the applicable fees, subject to the limitations below.

    Our retained property: We retain ownership of our underlying methodologies, frameworks, prompt libraries, skill files, generic templates, and reusable system components, even where those are used to build your deliverables. You receive a license to use those components as part of your configured system, not ownership of the components themselves.

    Our website and content: All content on simplifydigital.io — including text, graphics, and branding — is our property and may not be reproduced without permission.

    9. AI-Assisted Services

    Services may include AI-powered components such as voice receptionists, automated SMS workflows, and review automation. By engaging these services, you acknowledge the following:

    AI performance: AI systems can produce unexpected, incomplete, or incorrect outputs. Call handling quality, lead qualification accuracy, and automated response quality may vary. We do not guarantee that AI-assisted components will handle every scenario correctly or achieve specific conversion or response outcomes.

    Human oversight: AI-generated communications and decisions should be reviewed periodically by you or your team. We are not responsible for the downstream effects of AI outputs that have not been reviewed and, where appropriate, corrected.

    Regulatory compliance: If your delivered systems include SMS messaging or outbound voice communications, you are responsible for ensuring your use of those systems complies with applicable laws, including the Telephone Consumer Protection Act (TCPA) and any applicable state telemarketing regulations. We configure systems to support compliance, but ongoing compliance depends on how you operate them.

    Call recordings: Depending on your configuration, calls handled by AI voice agents may be recorded. You are solely responsible for complying with all applicable call recording consent laws in your jurisdiction and the jurisdiction of your callers.

    Technology changes: AI platforms and underlying models evolve over time. Features, capabilities, or integrations may change, and we will make reasonable efforts to notify you of material changes that affect your deployed systems.

    10. Warranties and Disclaimers

    We warrant that services will be performed with reasonable skill and care.

    Except as stated above, all services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted operation. We do not guarantee specific business outcomes — results depend on factors outside our control including your business conditions, market environment, and team execution.

    11. Limitation of Liability

    To the maximum extent permitted by law:

    • Our total liability for any claim arising from our services shall not exceed the total fees paid by you in the 12 months preceding the claim.
    • We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities.
    • These limitations apply regardless of the theory of liability (contract, tort, negligence, or otherwise).

    12. Indemnification

    You agree to indemnify and hold Simplify Digital harmless from claims, damages, or expenses (including reasonable attorneys' fees) arising from:

    • Your use of our services
    • Your violation of these Terms
    • Your violation of applicable laws, including telemarketing or SMS regulations
    • Content or data you provide to us
    • Your business operations, marketing activities, or client communications

    13. Dispute Resolution

    Governing law: These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

    Informal resolution: Before filing any legal claim, you agree to contact us at hello@simplifydigital.io and attempt to resolve the dispute informally. Most issues can be resolved without formal proceedings.

    Arbitration: If informal resolution fails within 30 days, disputes shall be resolved through binding arbitration in Colorado Springs, Colorado, administered under the rules of the American Arbitration Association. Each party bears its own costs unless the arbitrator awards otherwise.

    Class action waiver: You waive the right to participate in class action lawsuits or class-wide arbitration proceedings.

    14. General Provisions

    Entire agreement: These Terms, together with any applicable service agreement or proposal and our Privacy Policy, constitute the entire agreement between us regarding the subject matter herein.

    Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

    No waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

    Assignment: We may assign these Terms without notice. You may not assign your rights or obligations without our written consent.

    Survival: Sections covering intellectual property, limitation of liability, indemnification, and dispute resolution survive termination of these Terms.

    15. Changes to These Terms

    We may update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the effective date. Your continued use of this site or our services after changes constitutes acceptance of the updated Terms.

    16. Contact

    Questions about these Terms? Reach us at:

    Simplify Digital

    hello@simplifydigital.io

    simplifydigital.io

    6050 Stetson Hills Blvd, Suite 109

    Colorado Springs, CO 80923